• Lion strives to protect the privacy of its customers, holding personal information and the details of discussions in the strictest confidence.
• Email messages from Lion are sent to customers on an individual basis. Lion retains the relevant rights to the content of these messages. The transfer of message content to other websites or to printed media, or the duplication or reuse of any or all of said content for other purposes without the express permission of Lion is strictly prohibited.
• Please be aware that there are occasions where Lion cannot send replies to emails from customers. Also, be aware that there may be times when, due to the nature of the inquiry, Lion will contact customers by phone or by post rather than email. Lion asks customers to keep in mind that based on their specific inquiry, a substantial amount of time may be required before a full reply can be provided.
• Lion is available to receive inquiries during normal business hours.
• Business hours are between 9 a.m. to 5 p.m., Japan Standard Time (with the exception of weekends and holidays).

• Please refrain from using special letters or characters. The use of such characters results in garbled information.
• Spaces marked with an asterisk * are required information. Forms cannot be submitted while any required information is left blank.

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